RESPONSIBILITIES
- Basic Tasks
- Assist in monitoring alerts and logs under supervision, escalating findings to higher tiers
- Phone calls
- Phishing submissions
- Troubleshooting support
- Etc.
- Handle low-impact tickets/issues with guidance
- Ensure timely response/communication with Client tickets
- Perform basic searches, blocking, and allowlist tasks across tools
- Maintain awareness of and develop working knowledge in all security tools used in operations
- Participate in timekeeping (JIRA, Tempo, etc.)
- Complete projects and recurring tasks as assigned
- Assist in monitoring alerts and logs under supervision, escalating findings to higher tiers
- Skills:
- Familiarity with SIEM dashboards and basic queries
- Basic endpoint, proxy, firewall, and email security actions (block/unblock, search)
- Communication and ticket documentation.
- Operational Scope:
- Works under close supervision
- Reports directly to the SOC Manager
QUALIFICATIONS
- CompTIA Security+ certification (or ability to obtain within 6 months of hire)
- Strong interest in cybersecurity and willingness to learn in a fast-paced environment
- Basic understanding of networking concepts (e.g., IP, DNS, ports, protocols)
- Familiarity with common operating systems (Windows, Linux)
- Familiarity with security tools (e.g., SIEM, EDR, Firewalls, ticketing platforms)
- Clear written and verbal communication skills
- Ability to follow documented procedures and work in a team-based environment
- Flexibility to work shift-based schedules
ADDITIONAL
All candidates will be required to take an extensive background screen, credit screen, and drug screen prior to employment. This is an on-site position in the 5iron SOC in Franklin, TN.
Five Iron offers premium benefits that are intended to support our people and their families.
These include:
- Company-paid health, dental and vision insurance plans for the employee
- Up to a 4% 401k company match that vests immediately, it’s yours to keep
- Generous paid time off and 10 holidays per year
- Paid time off to vote and volunteer
- Paid time off on your birthday because it’s your special day
- Up to $100 per month for your internet and cell phone service
- Team building events
Job Type: Full-time