RESPONSIBILITIES

  • Basic Tasks
    • Assist in monitoring alerts and logs under supervision, escalating findings to higher tiers
      • Phone calls
      • Phishing submissions
      • Troubleshooting support
      • Etc.
    • Handle low-impact tickets/issues with guidance
    • Ensure timely response/communication with Client tickets
    • Perform basic searches, blocking, and allowlist tasks across tools
    • Maintain awareness of and develop working knowledge in all security tools used in operations
    • Participate in timekeeping (JIRA, Tempo, etc.)
    • Complete projects and recurring tasks as assigned
  • Skills:
    • Familiarity with SIEM dashboards and basic queries
    • Basic endpoint, proxy, firewall, and email security actions (block/unblock, search)
    • Communication and ticket documentation.
  • Operational Scope:
    • Works under close supervision
    • Reports directly to the SOC Manager

QUALIFICATIONS

  • CompTIA Security+ certification (or ability to obtain within 6 months of hire)
  • Strong interest in cybersecurity and willingness to learn in a fast-paced environment
  • Basic understanding of networking concepts (e.g., IP, DNS, ports, protocols)
  • Familiarity with common operating systems (Windows, Linux)
  • Familiarity with security tools (e.g., SIEM, EDR, Firewalls, ticketing platforms)
  • Clear written and verbal communication skills
  • Ability to follow documented procedures and work in a team-based environment
  • Flexibility to work shift-based schedules

​ADDITIONAL

All candidates will be required to take an extensive background screen, credit screen, and drug screen prior to employment. This is an on-site position in the 5iron SOC in Franklin, TN.

Five Iron offers premium benefits that are intended to support our people and their families.

These include:

  • Company-paid health, dental and vision insurance plans for the employee
  • Up to a 4% 401k company match that vests immediately, it’s yours to keep
  • Generous paid time off and 10 holidays per year
  • Paid time off to vote and volunteer
  • Paid time off on your birthday because it’s your special day
  • Up to $100 per month for your internet and cell phone service
  • Team building events

Job Type: Full-time

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